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I received my extension with a big piece of the carbon fiber broken. You can feel how fragile it is when you put it near your ear and just slightly apply pressure to it. This item will have to be returned because it will snap if I try to use it on a fish.
Hello,
We sincerely apologize for the inconvenience you've experienced with the damaged extension. This certainly isn't the quality we strive for, and we completely understand your frustration. Rest assured, we are committed to making this right.
We will send you a replacement item immediately, at no additional cost to you. Please keep the damaged extension for reference, and we’ll take care of everything.
Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to resolve this quickly.
I reached out to the company for some gear advice for my son who recently started speardiving. They gave great balanced advice about which equipment was needed for his current level and ideas about what he’d need in the future. The gear arrived quickly and the quality is top notch. Thanks Evolve, for creating stellar products along with amazing service. Much mahalos!