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Most common wetsuit I’ve ever owned! Being an instructor and Spearfish guide being comfortable in the water is crucial I go to suits or Evolve not only are they super durable so I get more than one season out of them where they keep me very warm and I don’t have to buy two suits for Line diving and Spearfishing!
First Off This is Unacceptable, when it comes to Customer Service.
I have ordered equipment/apparel/wetsuits/spearguns/fins from all over the world and Evolve is by far the worst when it comes to e-mails, receiving phone calls, text and general customer service issues. That whole return issue they advertise with “no hassle returns” is complete bullshit. I have spent over $2800.00 with Evolve on wetsuits and mask and diving equipment with no-none-zero communication on delayed deliverers/backed up orders/manufacturing delays nothing on communication. I can see this is a common issue with the other reviews. I totally get the whole “Island Vibe” deal but these guys take it to the next level. There is no ‘Ho’ohana” with Evolve. If there was then a simple e-mail would solve the issues.
How can a company produce such high-quality products but fall so flat when it comes to customer service. I run 2 businesses myself. If I treated my customers, this way in the medical field industry I wouldn’t have a business. If someone was serious about buying this business, you could make so much money just with the simple jester of picking up the phone when someone calls or returning an e-mail. Crazy amount of ineptitude……and just think……I WAS going to purchase more products.
This is the best wetsuit on the market!
Thank you Evolve
great suit,
It took 3 months for me to receive my package after your business sent my original package to my billing address. Your company is abysmal to reach if I have questions or concerns about when I will receive my stuff. Again, 3 months for a $600 order is unsatisfactory and I find it hard to believe that I will ever use this company again for anything spearfishing related unless I’m compensated due to the incompetence of this company’s staff.
We are truly sorry to hear about the issues you've faced with your order and the frustration it has caused. We understand that waiting for three months is unacceptable, especially for an order of that size, and we deeply regret the inconvenience this has caused.
We take full responsibility for the mistake of sending your package to the wrong address and the lack of communication on our end. This is not the standard of service we aim to provide, and we understand how disappointing this experience has been for you.
To make this right, we’d like to offer a resolution that meets your expectations. Please contact us directly at hello@evolvediving.com so we can discuss the best way to compensate you for the delays and issues you've encountered. We truly value your business and hope to restore your trust in our company.
Thank you for your feedback, and again, we apologize for the negative experience.