We are truly sorry to hear about the issues you've faced with your order and the frustration it has caused. We understand that waiting for three months is unacceptable, especially for an order of that size, and we deeply regret the inconvenience this has caused.
We take full responsibility for the mistake of sending your package to the wrong address and the lack of communication on our end. This is not the standard of service we aim to provide, and we understand how disappointing this experience has been for you.
To make this right, we’d like to offer a resolution that meets your expectations. Please contact us directly at hello@evolvediving.com so we can discuss the best way to compensate you for the delays and issues you've encountered. We truly value your business and hope to restore your trust in our company.
Thank you for your feedback, and again, we apologize for the negative experience.